Frequently Asked Questions

Everything you need to know about shopping with Lolo.

How long will it take to receive my order?

Standard shipping typically takes 3-7 business days within the continental US. You will receive a tracking number via email as soon as your package leaves our warehouse.

What is your return policy?

We offer a 30-day return window for all unused items in their original packaging. Simply contact our support team to initiate a return and receive a prepaid shipping label.

Which payment methods do you accept?

Lolo accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Do you ship internationally?

Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location.

How can I track my package?

Once your order is shipped, you will receive an email with a tracking link. You can also log into your Lolo account and view your order history to see real-time updates.

Are your products covered by a warranty?

All Lolo products come with a 1-year limited warranty against manufacturing defects. If you experience any quality issues, please reach out to our customer service team immediately.