Returns & Exchanges

At Lolo, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a hassle-free 30-day return policy for all items in their original condition.

1

Initiate Your Request

Log in to your account and visit the 'Order History' section to select the items you wish to return and receive a return authorization number.

2

Prepare the Package

Place the items in their original packaging, ensuring all tags are attached and the product is unused, then include your printed return slip inside.

3

Ship the Item

Affix the prepaid shipping label to your package and drop it off at any authorized carrier location or schedule a pickup at your convenience.

4

Receive Your Refund

Once our warehouse inspects the returned items, we will process your refund to the original payment method within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing